Prep Medics Support
Help is one click away.
Ask inside Prep Medics, day or night. You get an answer straight away, a tour on your own screen if you'd like one, and a real person in the same chat when you need one.
No ticket numbers. No hold music. No "please see the attached PDF".
How it works
Ask. Get shown. Get on with it.
Most questions are answered before you'd have found the right page in a manual.
- 1
Ask in the app
The help button is on every page. Type your question the way you'd ask a colleague.
- 2
An answer straight away
Written from our own guides, with a link to the full guide if you want more.
- 3
Show me
A short tour points to the real buttons on your own screen, one step at a time.
- 4
A person when you need one
Someone from the Prep Medics team joins the same chat, already up to speed.
Show me
Shown on your screen, not in a manual.
Press Show me and the page you're on dims, the right button lights up, and a short note says what to do next. It's your own screen, with your own projects, not a video of someone else's.
- Learn it once, properly. You do it yourself, so next time you know where it is.
- Stop any time. End the tour and carry on from where you are.
the real button, on your real project
A real person
Help from a person, without starting again.
When a question needs a person, someone from the Prep Medics team joins the same chat. They see a short summary of what you asked and what you've tried, so you never explain it twice.
- Day and night. Ask at 3am after a night shift. If we're busy, we'll email you the answer.
- Gone offline? The reply comes to your email, and the chat is waiting when you're back.
Answers for your role
The answer for you, not for everyone.
A project lead, an admin and a student see different screens, so they get different answers. If you ask how to do something only your admins can do, you're told who they are.
Guides
Everything written down, nothing out of date.
Short, step-by-step guides for everything you'll do, written in plain words and kept up to date with the app. The assistant answers from the same guides.
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Everyone
Join a project that wants your role
3 min read▶ Show me
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Project leads
Set up a data table your team can fill in from their phones
5 min read▶ Show me
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Project leads
Read your SPC chart: is it a real change?
6 min read▶ Show me
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Quality team
Make an audit repeat itself every month
2 min read▶ Show me
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Admins
Set up your approval route, department by department
7 min read▶ Show me
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Admins
Invite your organization and connect single sign-on
6 min read▶ Show me
Questions stay private.
The assistant runs entirely within AWS, the same cloud that hosts Prep Medics. No data is retained by the AI models or used to train them. How we protect your data →
Sound familiar?
Getting help, before and after.
Now
- Search the intranet for the user guide. Find the 2019 version.
- Email the one person who knows how it works.
- They're on leave until Monday.
- Give up and use a spreadsheet.
With Prep Medics
- Ask · in the app, on the page you're stuck on.
- Seconds later · an answer, and the button lit up on your screen.
- Still stuck? · a person joins the same chat, already up to speed.
- Done · and you know how for next time.
See Prep Medics, and how easy it is to learn.
we'll show you the help button too